1. Shipping Locations
- Pujaparampara provides Delivery of Services within India. If you are located outside of our primary shipping areas, please contact us to check availability and rates for your region.
2. Processing Time
- Orders are processed as per the Customer Calendar after purchase confirmation. You will receive an order confirmation email once your order is placed, and a Delivery confirmation with tracking information once it’s on its way.
3. Shipping Charges
- Shipping charges are calculated based on the delivery location and shipping method selected during checkout. Any additional customs fees, if applicable, are the responsibility of the customer.
4. Order Tracking
- After dispatch, you will receive a tracking number via email, allowing you to track your order in real time through our shipping partner’s website.
5. Delivery Address
- Please ensure that your delivery address is complete and accurate. Pujaparampara is not responsible for orders lost or undelivered due to incorrect or incomplete addresses provided by customers.
6. Delayed or Lost Orders
- In case of delays or issues with your delivery, please contact our customer support at care@pujaparampara.com, and we will work to resolve the issue promptly.
7. Returns and Replacements
- If you receive a damaged or incorrect item, please refer to our Return and Exchange Policy for further assistance.
8. Customer Support
- For any shipping or delivery-related inquiries, contact us at care@pujaparampara.com.